RTD understands that the new scheduling software for Access-a-Ride caused many problems for our customers. On Saturday, October 7th we will return to our previous software. We hope this brings back the service you expect. Customers will be able to use their old credentials or use the “Need help signing in?” link. Please check your junk mail folder for the reset email.
Due to planned system changes, if you need to get your estimate time of arrival or to cancel a trip on Friday, October 6, 2023, please call 303-292-6560
Getting Started
To use the Access-a-Ride Customer Portal, you must have a valid email address on file with us. The email address is required to reset the account password if it has been forgotten. When ready, navigate to the Customer Portal for a step-by-step log in process.
If you have NOT provided an email address, please email Access-a-Ride with your ID # to update your file. After you do so, you will receive an activation email that allows you to set your password. Once you set a password, you can log in to the Access-A-Ride Customer Portal.
A Step-By-Step Process For First-Time Users
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Open your activation email. Click Activate Your Account.
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Navigating to the reset your password page, create a brand new password for your Customer Portal account.
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Return to the Access-a-Ride Customer Portal page and click Open the Portal to login with email and password.
Customer Portal Features
Book a Trip
On the Customer Portal home page, you can book a trip to/from your favorite and recently used addresses. These are found under the My Addresses link for the pickup and destination fields.
To book a trip in the Customer Portal, you will provide the following information:
- Pickup address
- Destination address
- Trip type (pickup or appointment time)
- Trip request time
- Trip request date
- Mobility type (e.g., ambulatory, powered mobility device, wheelchair)
My Trips
To access upcoming scheduled trips, navigate to the My Trips section of the Customer Portal. As shown below, this can be accessed by clicking the drop-down menu at the top-right of the Customer Portal.
Under My Trips, the Customer Portal lists scheduled trips on the Daily Trips tab and canceled trips on the Cancelled Trips tab.
You have the option to cancel a trip by clicking or tapping the Cancel button or to review the following details for each scheduled trip:
- Trip Date
- Pickup Window
- Appt Time
- Fare
- From address
- To address
- Booking ID
- Vehicle number
